How we collect, use, and protect your information across the IncentiScore web and mobile apps.
Last updated August 7, 2026
This Privacy Policy explains how IncentiScore AI (“IncentiScore,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, web dashboard, and mobile applications (together, the “Services”).
IncentiScore is a real estate decision-support platform used by homebuyers, home sellers, and homeowners to score properties, estimate true ownership cost, and plan pre-listing repairs. This policy applies to everyone who uses the Services.
By using the Services, you agree to the collection and use of information as described here. If you don't agree, please don't use the Services.
Account information. When you create an account, we collect your name, email address, and password (stored in hashed form by our authentication provider).
Property information. Addresses and property details you search, import, or enter — price, square footage, bedrooms/bathrooms, year built, listing remarks, tax and HOA figures, and similar data — along with any notes, financial assumptions, or offer strategy you save against a property.
Photos and documents. Photos you capture or upload during an IncentiRepair walkthrough, a homeowner update, or a Living IncentiScore home inventory entry, and documents you upload to a property (inspection reports, disclosures, receipts, warranties, and similar files).
Financial inputs. Figures you provide to model a purchase — down payment, loan assumptions, cash reserves — used to estimate your true monthly cost. We do not collect or store full payment card numbers. On the web, subscription payments are handled directly by our payment processor, Stripe. On mobile, subscription purchases are processed by the Apple App Store or Google Play and managed through our subscription platform, RevenueCat — in both cases, we never receive or store your card or app-store account details.
Communications. Messages you send through Just Jack AI, and messages you send us directly (support requests, contact form submissions).
Usage and device information. Log data (IP address, browser type, device identifiers, pages viewed, actions taken) collected automatically when you use the Services, and, on mobile, permissions you grant (such as camera or photo library access) for features that need them.
IncentiScore, IncentiPayment, IncentiRepair, and Just Jack AI rely on a third-party AI provider (OpenAI) to analyze the property data and photos you provide and generate scores, cost estimates, repair recommendations, and conversational responses. The specific data sent depends on the feature — for example, an IncentiRepair walkthrough sends the photos and notes from that walkthrough; an IncentiScore run sends the property record you're scoring.
AI-generated output is provided for informational purposes to support your decision-making. It is not a substitute for a licensed inspection, appraisal, or professional advice — see our Terms of Service for more on this.
We retain your account data for as long as your account is active, plus a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time — see Your privacy rights below.
Living IncentiScore works differently: a property's record (its facts, photos, inventory, and history) belongs to the home itself, not to any one account, and is designed to persist across ownership changes so a future owner can pick up where a previous one left off. Releasing or losing access to a property, or closing your account, does not delete that property's record — it simply removes your access to it. Content you marked private stays private to whoever holds the property next; it is not shown to a new claimant.
Depending on where you live, you may have rights over your personal information, which can include the right to access, correct, delete, or receive a copy of the data we hold about you, and to object to or restrict certain processing (for example, rights available to California residents under the CCPA/CPRA, or to residents of the European Economic Area and UK under the GDPR).
To exercise any of these rights, email us at support@incentiscore.ai. We'll verify your request and respond within the timeframe required by applicable law. One exception: if you've claimed a Living IncentiScore property, deleting your account doesn't delete that property's record — see Data retention above for how that works.
We use industry-standard safeguards — encryption in transit, access controls, and row-level data scoping — to protect your information. No method of transmission or storage is completely secure, though, and we can't guarantee absolute security. If we become aware of a breach affecting your information, we'll notify you as required by applicable law.
The Services are intended for people who are at least 18 years old and are not directed to children. We don't knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we'll remove it.
IncentiScore is based in the United States, and information we collect is processed and stored in the United States. If you use the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, which may have different data protection laws than your home country.
We may update this Privacy Policy from time to time. If we make material changes, we'll update the “Last updated” date above and, where appropriate, notify you by email or an in-app notice. Continuing to use the Services after a change takes effect means you accept the updated policy.
Questions about this policy or how we handle your information? Reach us at support@incentiscore.ai or through our contact page.